Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. We are an independent information site, not a bookmaker, so we can't see or change anything inside your betting account.
Disclosure: some pages on friendsofthelight.org.uk feature bookmakers we may earn commission from if you sign up through our links. Commission does not decide how we rank or describe them, and it does not affect how we handle your messages.
How to reach the Betting Not On Gamstop team
We have not published a contact form or email address on this page, so please use the contact route shown in the site header or footer, or the address given in any correspondence you have received from us. We don't want to guess at details that might send your message to the wrong place.
When you write, include:
- The page address or title you are asking about.
- What you read, and what you think is wrong, unclear or missing.
- Any source that supports your point, such as a screenshot of the bookmaker's terms with the date you saw them.
Please don't send passwords, full card numbers or identity documents. We will never need them.
What we can help with
- Corrections. Bonus terms, wagering requirements, payment options and withdrawal rules change often. If something on a page looks out of date, tell us. Our facts were last checked on 1 October 2026.
- Feedback and topic suggestions. If you would like a clearer explanation of, say, minimum qualifying odds, each-way betting or how verification checks work, let us know.
- Questions about how we review. We research and review operators using published terms and public information. We do not claim to have deposited, bet or withdrawn ourselves.
- Editorial or business enquiries. Introduce yourself and what you propose. Commercial relationships cannot buy a higher position.
What we can't do
We can't resolve a dispute with a bookmaker, release a delayed withdrawal, reopen a closed account or confirm what a particular operator will do in your case. The sites we cover include Tenobet, Betninja, CoinPoker, smash, BetBluff, Emberbet, Rolletto, 7abet, Spartaza and Daytona Spin. Any problem with them has to go to the operator first.
Have a problem with a bookmaker?
Work through these steps in order:
- Contact the operator's customer support and keep a record of dates, reference numbers and replies.
- Use its formal complaints procedure if support does not resolve it. Check the terms for the stated timeframe.
- Check the licence. Operators not on GAMSTOP are generally licensed outside Great Britain, not by the UK Gambling Commission. That usually means UK-style dispute routes and protections may not apply, and the regulator named in the operator's terms is where any escalation would go.
- Keep your evidence: the bonus terms as they stood when you claimed, payment receipts and verification emails.
Our guide to non GamStop casinos explains more about licences and payment checks, and the same principles apply to sports betting.
If gambling is causing you harm
If betting is affecting your finances, relationships or wellbeing, support is available in Great Britain. GamCare runs a free, confidential National Gambling Helpline and live chat. You can also register with GAMSTOP to self-exclude from UK-licensed sites, and use deposit and loss limits or gambling blocking software on your devices. Gambling should never be treated as a way to earn income or solve money problems. If you mention this in a message to us, we will point you to suitable support rather than continue a sales conversation.
What to expect after you write
A person reads each message. We can't promise a set reply time, and we may not answer messages that are abusive or that ask for personal betting advice. Where a correction is justified, we update the page and the date we last checked it.
You must be 18 or over to use betting sites, and everything on this site is general information, not financial advice. Please read terms carefully before you sign up anywhere.